Malta Gaming Authority

Among the many online casino gaming bodies operating today, the Malta Gaming Authority (MGA) has one of the better reputations. Based on the small Mediterranean island just south of Italy, it has changed into a popular regulatory authorities with many European operators and it was one of the few such authorities to have been white listed by great britain Gambling Commission.

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History of the Malta Gaming Authority

The MGA was originally called the Malta Lottery and Gaming Authority. It absolutely was set up in 2001 by Malta’s Lotteries and Other Games Act. This law was put up to bring all gaming activities, apart from land-based casinos, under one regulatory human body and the MGA was presented with many powers to undertake its function. Early in 2015, the business re-branded and changed its name to the Malta Gaming Authority.

What does it do?

The MGA has a wide variety of functions, from assessing and approving gaming licences to monitoring how licensed operators perform. In addition, it works together with the Maltese government to gather gaming revenue, supports good causes and leads to making sure the gaming sector in general makes a contribution to the island’s economic development.

Your body dilemmas four split up classes of gaming license, each which is issued for five years. Most of the licenses require the holder to physically base a sizable element of their operation on the island, so if you come across an online casino that is registered with the MGA, they truly are prone to have either their hq or an important presence located in Malta.

Regulation

The MGA is one of the world’s stricter regulatory authorities. It lays down numerous rules and directions for license holders to follow. The set of requirements is fairly extensive and addresses a variety of potential dilemmas including banking support, player service, payment, fraud prevention, and risk management. The MGA also ensures that operators uphold key player rights including the right for self-exclusion and self-limitation and the protection of personal financial and other data.

It really is apparent from its set of approved casino operators that the MGA requires a strict approach to reviewing and monitoring all applicants. On line casinos approved by the MGA have a tendency to be among the more expensive and more reputable operators, so when it concerns breaches of its regulations, unlike many other regulatory bodies, the MGA has teeth. It has the backing of the Maltese government and may refer cases to the Maltese police to take action.

Reputation

The MGA might be situated in a small EU country, however it was among a small amount of licensing bodies to have already been white-listed by great britain, which meant that casinos licensed by the MGA were liberated to advertise there. Additionally it is respected by great britain Gambling Commission (UKGC), and the UKGC even allowed casinos operating under its regulation to designate the MGA as their mediator of choice in the eventuality of player disputes.

The MGA has also earned a positive reputation for the way that it works closely with other EU bodies in the industry, and for its hands-on way of monitoring the operators it licenses, which even also includes forcing casino operators to seek approval from the MGA whenever a major corporate decision is taken, including over appointments and mergers.

Customer complaints

Probably one of the most important areas of the task of any regulatory human anatomy is how well it handles customer complaints. The MGA takes this responsibility seriously, and causes it to be straightforward for players to lodge complaints with an online form available through their internet site. Once a complaint is registered, the MGA mediates the problem and takes whatever action is essential to safeguard the players’ rights.

It really is fair to express that in early years of its operation, the MGA took longer than ideal to react to player complaints, but this matter seemed to have now been addressed in 2015 when more staff were taken on and a live chat facility was introduced, which makes it easier for players to communicate directly with the regulator. They were one of many first regulatory bodies to offer this option, which will be specially welcome for players who are searching for support.

And, while they have historically been slow to make a preliminary response to player complaints, once complaints have now been registered with the MGA, there are few regulatory bodies which can be more helpful. The MGA have a great reputation for standing for the rights of players and have within favour of clients on several occasions.

The very fact that the MGA imposes such stringent requirements on its license holders and takes serious steps to ensure they comply helps you to minimise the amount of complaints that arise in the first place. The MGA website regularly carries facts about regulatory enforcement action against rogue casino operators, which on some occasions includes the revoking or suspension of their licenses. This helps to reassure players that their complaints will be effectively handled and underlines confidence in the MGA.

Conclusion

With so many casino operators out there, Australia players could often be apprehensive about which to select. By trying to find sites that are licensed by the MGA, players can make certain that they'll be having fun with casinos that are credible, fair and transparent and that in case something goes wrong, they'll certainly be protected and supported from the time of their, first complaint and through any mediation or enforcement action.

The MGA is also a popular licensing body with online casino operators, for a number of reasons. It has generated up a profound familiarity with the legal and technical intricacies of the online gaming world, and its considerable reputation for stringent enforcement of good industry practices make it one of many world’s esteemed licensing organisations.

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